Level 1 and Level 2 Controlled Shipping
Controlled Shipping – Level 1
There are two main levels of controlled shipping and some customers also require a third level. These are highlighted throughout this page. Level 1 requires the supplier to contain the suspect product and perform a redundant 100% inspection process. This process may be done by the supplier's employees, though some suppliers routinely employ an outside third-party inspection company to perform this service. QLS has trained associates with experience in conducting controlled shipping projects.
The second step of Level 1 is to identify the root cause of the defect and incorporate irreversible corrective actions. The third step of Level 1 is to verify via the above inspection process that the corrective actions are effective.
Controlled Shipping – Level 2
Controlled Shipping – Level 2: The customer will require Controlled Shipping Level 2 when the supplier has failed to correct the problem in Level 1 or has had major quality problems. Each customer has their own criteria for placing a supplier in Level 2, but normally it is used when the Level 1 procedure has not corrected the problem.
In Level 2 the supplier is required to continue their in-house inspections as in Level 1 and add an additional redundant inspection process performed by a third party inspection and sorting company. This third party is often selected by the supplier, but usually has to be approved by the customer. QLS is listed as an approved Level 2 provider by many OEMs throughout North America.
The root cause analysis and irrevocable corrective actions begun in Level 1 must be continued or redone until they are effective as verified by the data reported from the redundant inspection processes.
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Enhanced Controlled Shipping Level 2
Enhanced Controlled Shipping Level 2 (ECS2): Some customers have a third level of Controlled Shipping called ECS2. Other customers include parts from this level in their standard Controlled Shipping Level 2 Process. ECS2 includes elements from both Level 1 and Level 2, but the supplier is required to select a third party Quality Inspection and Engineering Company to manage the inspection and sorting, as well as to manage the detection process from Verification of Root Cause through Irreversible Corrective Action. ECS2 suppliers not only prevent further defective parts from being shipped to the customer, but they also manage the corrective action process and provide evidence which documents that systematic issues associated with the non-conforming parts have been resolved. In any controlled shipping scenario, QLS highly qualified pros get the job done for your company.
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Benefits of Partnering with QLS
- A solid reputation built on the manufacturing floor
- 24/7 immediate response
- Highly technical, experienced and knowledgeable team members
- Multifunctional attention to details
- Cloud-based project tracking system
- Plant-wide accessibility and recognition
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OEM Services
QLS acts as a liaison between OEMs and their suppliers handling incoming quality concerns, installation modifications and other special projects.
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Supplier Services
Suppliers depend on QLS to provide instant response, resolution and superior communication on a wide range of issues that occur inside both their and OEM customer's facilities.